A5 Samsung

Hi I took my contract phone in on 8th Agust 2017 for repairs because the speaker gave me problems.After two weeks I called in and the manager told me the phone is still at their shop due to courier services from Samsung.I went personally to the store because they never came back and still on the 26th the phone was still in the shop.They gave me the story.I am clueless now because they never gave me any feedback on the status so far and I don't see the urgency.I've lost allot of contracts and also spend money on extra phone expenses.The deduction for the contract already went off and still my phone is in for repairs.I do qualify for a new phone according to my warranty and also what they explain to me.I bought the phone in April 2017.And need to refund or replace any loss that I have incounter Regards Adrian Hope you can resolve my loss.