lB
louis B
1 reviews | Active since Feb 2013
18 Feb 2015, 07:50
A*** [#***]
It's so sad that whenever you want something solve with MTN you first have to write to hello Peter as your In-house channels are useless.<br> <br> On the 10th I wrote to your customer service email requesting a confirmation letter that my acc is paid up and Closed and I got an auto reply saying my email will be attended to with 24-48 hours (Working day), now my Homeloan application is pending of you guys and I don't know how long it takes for you to reply to a simply query.<br> <br> MTN has worst customer service, good thing my account is paid up, I will never enter into another contract with this Company.<br>
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MTN South Africa's replyOfficial
27 Feb 2015, 11:45Hello louisb88,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the requested letter was sent to you on 18-02-2015. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the requested letter was sent to you on 18-02-2015. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply27 Feb 2015, 11:45
Official
Hello louisb88,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the requested letter was sent to you on 18-02-2015. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the requested letter was sent to you on 18-02-2015. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***