NM
Nare M
1 reviews | Active since May 2012
05 Apr 2016, 16:13
A***
i paid off my account Feb 2015, i even got a paid up letter to confirm that the profile has been updated, but it still not updated as jan 2016 mtn updated my profile as if the account is in 150+days in arrears, maybe the only way to get help from MTN is to take this to the ombudsman, i again app**** for a new contract with them which was declined because apparently i still owe them money, what does one have to do to get assistance ?
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MTN South Africa's replyOfficial
06 Apr 2016, 21:22Hello Naree1007,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We have requested the legal department to assist with ensuring that your payment profile has been updated accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We have requested the legal department to assist with ensuring that your payment profile has been updated accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply06 Apr 2016, 21:22
Official
Hello Naree1007,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We have requested the legal department to assist with ensuring that your payment profile has been updated accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We have requested the legal department to assist with ensuring that your payment profile has been updated accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,