A year-long billing nightmare, no help from MTN!!!!

I have been with mtn ever since my first phone and this experience with them is making wonder if its not time for a change. Last year March I was due for an upgrade on one of my lines and I decided to take up a data deal, more specifically the "MTNCHOICE 5gig special", this was supposed to give me a total of 40gigs per month, 20gig daytime data and 20gig night. But from the day of the upgrade I noticed that the contract was captured incorrectly as MTNCHOICE 10gig. I called mtn immediately and they told me that I need to send them the contract, which I did. But come time for my data to be allocated, I was allocated 16gigs instead of 40gigs for the month. I called mtn again and I was told to go back to the branch and to ask them to send my contract again; I did all that. And for the following month, my data problems were sorted but a new problem began, I was getting billed incorrectly, higher than I was supposed to for the package that I took up.

I made numerous calls to MTN last year but with not resolution. At the end of June my bill was overcharged by almost R1000, I called again to try and get this resolved, and I though I was getting somewhere when I was told I will receive a credit note to make up for the incorrect bill. Come end of the month when my bill arrived, It was reduced by mere R100 from a credit note or R700. No one seemed to know why when I called again to enquire. And what happened is that, the billing issue was never really fixed, so the credit note was app**** on an incorrect amount that I was billed. Again when I called mtn, no one knew what to do, meanwhile my invoice was clearly stating that I am getting billed for an MTNCHOICE 10gig package, which was considerably higher than the MTNCHOICE package i took up.

In December, after countless calls and references as long as my arm, I thought the problem was sorted when they finally changed my package to MTNCHOICE 5gigs but not at all. A new problem began, someone just migrated the package partially, the billing on the invoice was still showing MTNCHOICE 10 prices.

I finally decided to call MTN head office earlier this week. I spoke to a complaint specialist who assured me they will get to the bottom of this problem once and for all. And full of hope and assurance, I thought all will be good. A day later I received an MTN reference stating that my matter has been escalated and another day later I received an sms stating that my matter has been resolved. The complaints specialist had promised to get back to me by yesterday (latest). But there was no call from them, I decided to call MTN with the reference number I was sent, and the call centre agent I spoke to informed that credit will be passed on my account for the incorrect billing and that the problem has been sorted. And again checking on the MTN application, the billing is still very incorrect. And to make matters worse, this morning the data I received is 10gigs short.

I honestly do not know what to do anymore. I have lost hope and confidence in MTN.Their client service is completely non-existant, filled with *********** people who do not know how to do their jobs and could care less about their customers.