...a Year later MTN CONTINUES to UNbrighten lives!!!

Regarding: MTN POP - *** - Adjustment required [#***8] - Legal dep. ref: ***

It is OVER a year later and after laying my first complaint and getting a confirmation email from Ayanda Mthimkhulu that he has received my POP i find out that I have been taken to the legal department reference 1-***8 - which was taken up after I have made payment and followed up and STRUGGLED with this issue since September 2018.

This issue has NOT been resolved and it is more than a year later! I have forwarded my POP last year already and followed up and if it wasn't for me contacting MTN I would be unaware that I've been put through to the legal department which is ridiculous since I have made payment a year ago and emailed it as requested and it has still not been resolved. This all over a R96.00 that I have paid!

I have had to make several calls with the last two calls referenced *** and *** after the legal department promising to contact me in 7 working days which they haven't to resolve issue reference 1-***8.

Customer care is NOT aware of who the legal department are / can't put them through or the give me alternative no.s such as *** to call - just to be informed it doesn't work.

If it wasn't for the last person Primrose Mvubu ref no. *** taking the time to hear me out I would be in more of a rage than I already am, as I am having to sort out an issue I have believed was long time resolved.

Please get back to me wrt this matter as I this is over a year and I need the issue resolved IMMEDIATELY!!!

I have emailed POP and complaint to ***, ***, ***, and *** and EXPECT my name to be cleared and apology for the MAJOR inconvenience!