A WEEK LATER & NO RESOLUTION - REQ:***

Please see below message I got to my complaint last week.<br> How long does it take to have a problem sorted?<br> I have had no communication back from MTN<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.<br> Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Regards,<br> Ayanda<br> REQ:***