a week later and still no proper response

I refer to my 2 previous complaints.<br> The one of 18 May 2015 - 11:41 was never attended.<br> The most recent one logged last week 25 November 2015 at 8:25 was half-heartedly actioned.<br> Itumeleng Rakoena from the CIS department phoned me, however only tried once and when she left a message it was that I can call 808?<br> Should Itumeleng not have tried at least 3 times before giving up and putting a do not care response to my complaint.<br> I did however phoned the 808 and spoke to Faith, however she could not assist and promised that Itumeleng would phone me back.<br> This is almost a week and still I await for a call.<br> How can a statement be made \According to our records your wife's package is not incorrect however you have an additional 300mb and 200sms's bundles that makes your bill higher than the monthly subscription fee."<br> I want proof to see where I signed for this.<br> This additional data and SMS/s to be removed immediately and my account to be credited for the over charges.<br> I will wait for the call.<br> """