A VICTIM OF MTN *****: POOR SERVICE

I'm so annoyed with MTN, on the 29th of August 2018 I logged a claim with MTN informing them that someone **********ly opened an account using my details. I knew this because I reversed R1817.91 which was debited from my account. I emailed an affidavit together with my certified id. Thereafter on the 7th of September 2018 I received an email with the below content: "Your query will be investigated and you will receive feedback within 3 business days." "reference number is ( ********** 1 )"

To date I cant get hold of MTN, whenever I phone MTN 14th avenue and request to be directed to ***** DEPT - the phone rings with no answer.

Its annoying because the more they delay the more money they debit from my account, September month they debited R5036.89 and I'm ****ed because all this debiting and me reversing the amount will result in me having a bad credit record.

MTN ***** department don't respond to phone calls and emails, how ridiculous.