A VERY UNHAPPY CLIENT! PATHETIC AND IMCOMPETENT SERVICE!

BEEN CALLING MTN SA SINCE THE 6/04/2021 FOR A REFUND OF MY CREDIT AMOUNT, UNTIL THIS DAY I AM GIVEN DIFFERENT STORIES IF NOT REJECTED, IT WILL BE PROCESSED WITHIN 7 - 14 DAYS, 2 - 21 DAYS AND 3 - 5 DAYS EVERYONE MAKING UP THEY'RE ON SLA'S DONT KNOW WHO TO BELIEVE / TRUST, PROOF OF BANK STATEMENT WAS REQUESTED AND WAS TOLD IT WILL BE PROCESSED BUT ALL TALK NO ACTION! PROOF SENT TO Lungelo Poswa [ MTN SA - CCI SA UMHLANGA PTY LTD ] <***>; ***; ***; *** CALLED IN AGAIN TODAY AND WAS TOLD IT WAS REJECTED BUT NO1 NOTIFIES, ONE NEEDS TO CALL IN EVERY TIME TO FOLLOW UPAND ASK FOR STATUS PATHETIC SERVICE! AND VERY MUCH ***********!, NO ONE SEEMS TO KNOW WHAT NEEDS TO BE DONE HENCE WHY EVERY WEEK A DIFFERENT STORY WITH DIFFERENT REFERENCES BUT QUICK TO TELL ONE THAT THE NUMBER IS ON THE OLD SYSTEM WE WOULD NEED TO TRANSFER YOU, I MEAN IS IT THAT DIFFICULT, I CAN SEE MY CREDIT AMOUNT ON YOUR APP AND THE RESPECTIVES WHO I HAVE SPOKEN TO CONFIRMED TELEPHONICALLY AS WELL, I AM ASKING FOR IT TO BE REFUNDED BACK TO ME BECAUSE YOU GUYS DO DEBIT ME AND NOT ONCE HAVE A SKIPPED A PAYMENT FROM THE TIME I HAVE JOINED,NOW MTN REFUSE TO REFUND ME MY MONIES DUE TO ME AFTER I HAVE SENT YOU THE PROOF MORE THEN ONCE AND STILL YOU REJECT MY REFUND. I HAVE NEVER SEEN SUCH BUT LET ONE NOT PAY AND THEN QUICK TO SWITCH OFF SERVICES.MY TRUST IN MTN AFTER ALL THESE YEARS IS NOW DESTROYED!