A VERY UNHAPPY CLIENT
Very disappointed with this company.
I app**** for 40GB which consists of 20GB AnyTime Data + 20GB Night Express for a monthly premium of R299.
But my statement states that my monthly premium is R434.02
I sent numerous emails to MTN to query this and I received no response. I feel that I’m not taken seriously as a customer and this is completely unacceptable as I cannot pay for something that I did not consent to.
If this cannot be resolved, then u must cancel the contract and I will go to other providers who needs my business and who respects clients.
Helpful (0)
Replies (4)0
Replies (4)'s updateReviewer Update
26 Feb 2019, 14:16Why was i not told so when I called your contact center and the statement doesn't explain this.
's update26 Feb 2019, 14:16
Reviewer Update
Why was i not told so when I called your contact center and the statement doesn't explain this.
's updateReviewer Update
26 Feb 2019, 14:18The R135. 2 amount is pro-rata for how many days?
's update26 Feb 2019, 14:18
Reviewer Update
The R135. 2 amount is pro-rata for how many days?
's updateReviewer Update
26 Feb 2019, 14:20Can i have a breakdown of this via email
's update26 Feb 2019, 14:20
Reviewer Update
Can i have a breakdown of this via email
's updateReviewer Update
26 Feb 2019, 14:37I cannot contact your call center as i will not be assisted, every time i enquire i get told to go to shop were i app**** the contract
's update26 Feb 2019, 14:37
Reviewer Update
I cannot contact your call center as i will not be assisted, every time i enquire i get told to go to shop were i app**** the contract