A very Black Friday for ****ty service MTN!!!!!!!!

I went to MTN Garden Centre, Cape Town this morning to sign up for one of MTN's Black Friday deals - Samsung Galaxy Note 8 + Samsung 32" TV. I was at the store bright and early the 3rd customer to walk in as the store opened at 9am this morning. The application was done and submitted , please note that I am an existing customer, so this should have been a simple process. So the agent submits my application on their system for an additional contract. Im in the store for almost 40 mins and the application was being reviewed by the powers that be. THe agent suggests that she will call me back as soon as its approved as it seems to be taking a while. Fast forward to almost 5 hours later and I still havent received a call. So I make my way back to the store and when the agent checked the application the status said that is was "PROCESSING" - *** MTN???? The agent then says she has to escalate this to the vetting department , who dont have a telephone number by the way, by email. THIS IS TOTALLY UNACCEPTABLE MTN !!! How long is this going to take as you've already royally wasted my time. I am about to leave town and wont be bac until Monday - this Bl;ack Friday deal is only valid for today. Your systems suck. You dont care about customers as long as they keep giving you money ...sorry let me retract that - I want to spend more money but you clearly dont want it!!! When I was at the store 2 customers customers who walked in got their phones but me who was there before the store opened and made an effort to be their early gets *****ed. Nice one MTN ! The Bright Side My ass!!!! Get your act together because you are slowly testing my patience. I think its time for me and mine to migrate to a better service provider!