A TRUE SERVICE CHAMPION

To Masiba Maruba - 5 stars to you!!!

My 2 issues for contacting MTN 1) Remove a nr from my profile that's been there for YEARS!! 2) Reinstate my debit order

For more than a month it has been a PAIN to get this done. The call centre tells you to visit your nearest MTN shop. BayWest Mall MTN tells you they can't assist, you will have to call the call centre.

Then you do just that and.......

The "service champion" will either cut your call, sent the OTP to the nr that was to be removed years ago, and then can't assist further as the account is now blocked and I have to call back the next day... The next day comes and the same thing will happen..... You will have to call back the next day.... Even asking to speak to a Senior is not allowed [can you believe it!!!!!] Not even a post to Hello Peter could get MTN to respond to please assist with the matter.

How do you make a payment if the ref. nr provided by MTN is incorrect and no account nr is provided. I can't make payments from the MTN APP because I am BARRED.... You cant pay at a MTN shop.....

2 x my service was suspended. Even making an arrangement to take a double payment when the debit order is reinstated could not prevent another suspended account.

Somehow I got to MASIBA MARUBA [apologies if the spelling is not correct Mr. Maruba] this morning after my service was suspended. Yes it took 15 min to get to him but within 7 minutes both my issues were resolved. Old nr removed - tick Debit order reinstated - tick [have to wait till 7th of June]

THANK YOU, MR. MARUBA May your colleagues read this and learn from you. You are a TRUE SERVICE CHAMPION