A training and follow-up shud be done. Worse part the manager was there and he nver gave me any attention while the other consultant was eating in front of me in her dest while I was frustrated.

Received a horrible experience at Chilli Lane MTN shop worse part in the morning when I was expecting that u will get a better service but I regret tht I went there and requested help because the service I got was so horrible

3 consulted where there but failed to assist me. I had t o make up and down like headless chicken. Thy where not showing any interest to extend that I had to go look for phone and call the 135 number and explain the challenge and frustration I was experiencing with my phone and number

I went to the shop 3 times and I cudnt be assited till I go call Porting division line and Rica line then went back to them. And request the lady who was on the line with me not to hang the phone so that she can here that I struggling with getting help that was that I was helped with a simple thing that cu have be done first time wen I was there

MTN need to train their staff for customer service we go there for things that we can't do for ourselves expecting them to assist us but not treat us as if we want favors from them