A thieving company that doesn't care about wellbeing of its customers - MTN you are *****ing the money. How am I supposed to survive?

I am supposed to pay R1200 for all my family contracts. MTN debited over R2500 in March. Apparently I had a very expensive data contract that i did not sign for. In a normal state how can a person take a 30gig data deal for over R1500 in this economy. On the 18 of May the consultant confirmed it was an incorrect allocation and I will be refunded my money. Call reference ***. I received sms's to say the query had been resolved and also my app showed that the overcharges have been removed. I received several case reference numbers which gave me hope that MTN is busy processing my query. As I was still waiting to be credited again on the 25 May R2700 is debited from my account. I called on the 26 May and the consultant by name of Nokuthula was very useless and even hanged the phone in my ear when I asked how much am i supposed to be refunded and when. Today i call again only to learn that the data was not removed from my account. Thank you to Georgina for her patience and her effort she made to keep me calm and try to resolve my query. Although Georgina was willing to give me positive feedback the MTN systems just wouldn't let her do the work. MTN i need to pay my kids school fees and I need that money you have ****** to do it.