A struggle to cancel my contract

S. Moos (A***) ***<br> <br> I have been trying since 13/02/2015 to cancel my contract which had a expiry date of 13/03/2015.<br> <br> I phoned on the 13/02/2015 and was advised to phone on the day of expiry if I wish to migrate the number to prepaid. I then phoned on the 13/03/2015 and was told that the suspension/cancellation department was not taking any calls, and was told to phone on Monday the following week (16/03/2015). I then phoned on the monday and was advised that I am given till not later than the 10/04/2015 to complete data and airtime and phone back and cancel the contract and migrate. I phoned back on the 07/04/2015 and was given a reference number: *** by a lady named Gladys who assured me that she have forwarded a request to the relevant department to cancel my contract. I phoned back on the 09/04/2015 just to find out when the contract will be cancelled and was told that the department have a backlog. I have recorded all calls.<br> I have even tweeted my concerns to @MTNzaService and I get no response. <br> <br> My phone was reloaded with airtime and data on the 14/04/2015 which I am not gonna pay for, if my contract is not cancelled soon I will take legal action.