****a shop service from MTN - Worst experience!

I took a new cellphone-Samsung A32 on contract on the 13th of April 2021. It was all over the adverti*****ts that the device comes with 20 Gig start up data bundle, however I never received the start-up data bundle on the same day. I was told it would take up to 7 working days for me to receive it. Even after seven working days I did not received the data bundle.

As a result I ended up going back to the branch to log a request after spending so much time being transferred from pillar to post by very unprofessional MTN call center agents advising me that I will need to go back to the branch where I took up the contract to have the issue resolved. The information from the call center agents was not consistent at all. I find it ridiculous that I need to take time off work to resolve a matter that could be resolved over the telephone. I don’t understand why I need to spend my time and petrol trying a resolve MTN’s incompetency. The MTN contact center is the worst division of MTN I’ve ever had to deal with. The call center agents have no empathy was so ever. They make yo feel like they are doing you a favor by lifting a finger trying a assist you.

The request was logged on the 27-04-2021 at MTN Northgate Mall, REF : *** for this. I was advised of 72 hours turn around time for this to be resolved, till today it has not been resolved. What kind of a **** is this???

I’m prepared to take legal action against MTN.