JS
Jan-Willem Sterk
1 reviews | Active since Mar 2015
16 Mar 2015, 16:33
A REAL RIP-OFF
After having topped-up my prepaid cell number, I got an sms from MTN with a \WOW BONUS"as they called it. I got R 900.00 free as a bonus which had to be used within 7 days. For the rest it did not mention anything. I checked the balance and yes I had R 1275 on my phone"
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Replies (1)
MTN South Africa's replyOfficial
19 Mar 2015, 14:32Hello sterksdream,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that as per the terms and conditions, you can only use promo airtime for local MTN to MTN calls and SMSs. Our records show that you were charged from your airtime for international and off net calls and premium rated sms.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that as per the terms and conditions, you can only use promo airtime for local MTN to MTN calls and SMSs. Our records show that you were charged from your airtime for international and off net calls and premium rated sms.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply19 Mar 2015, 14:32
Official
Hello sterksdream,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that as per the terms and conditions, you can only use promo airtime for local MTN to MTN calls and SMSs. Our records show that you were charged from your airtime for international and off net calls and premium rated sms.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that as per the terms and conditions, you can only use promo airtime for local MTN to MTN calls and SMSs. Our records show that you were charged from your airtime for international and off net calls and premium rated sms.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,