A rare shining light at MTN

I posted a complaint on Facebook after my phone was ****** in the MTN Brooklyn Store while in the possession of a staff member and the Area Manager refused to take responsibility and replace my day-old phone. Ncikazi from the Social Media Team kept in regular contact with me until the issue was resolved to my satisfaction. I cannot praise her enough, I felt that she was on my side the whole time. If only MTN could employ more staff like her, they won't have so many dissatisfied customers. I hope this message will be passed on to her manager and that she will be rewarded in some way or the other.