LJ
Lynne J
1 reviews | Active since Mar 2009
10 Mar 2016, 19:35
A R80k user limit smsed to me by MTNYELLO
Mtn have the worst call centre ever, it goes music.., push this, push that and one gets nowhere. I tried to contact them because MTNYello send me a sms saying that my current user limit is now R80 000. What a cheek!!!! - I don't want that type of limit on my phone. I cant afford that. I had set a very reasonable limit and I DON'T want it changed.
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Replies (1)
MTN South Africa's replyOfficial
14 Mar 2016, 12:55Hello pqr,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that there was an error in the usage limit text message that was sent out. We are working on correcting this.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that there was an error in the usage limit text message that was sent out. We are working on correcting this.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply14 Mar 2016, 12:55
Official
Hello pqr,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that there was an error in the usage limit text message that was sent out. We are working on correcting this.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that there was an error in the usage limit text message that was sent out. We are working on correcting this.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***