mS
madala S

1 reviews | Active since Mar 2015

10 Mar 2015, 08:27

A proper message has been sent to FACEBOOK

Good Day<br> <br> I had a contract with MTN I ended up quitting my job and was unable to make payments, one I was able to make the payment they gave me a settlement amount +_R6600 which I paid, I asked them to cancel the contract since I am still unemployed and I was told to wait until the funds cleared and the account was 0.00, but 4 days on the 8th I was billed R142.99 connection fee which I never asked for a number that is still not available on the MTN network and I also received another statement showing a balance of R276.43 on the 13th of February.<br> <br> I called a consultant on 808 to ask them to migrate my number to prepaid before the 17th of February and ask about the R142.99 and he told me he can't assist me with the migration and removing the amount charged for a number that doesn't work. <br> <br> I was told to go back to the branch where in the first place they told me they don't do cancellations I had to call 808 for cancelling a contract and migrate the number, on the 17/02 I went back to the branch to do the cancellation and they assisted me Ref No: A*** and I was told it would take 7 business days to complete the process, I waited 2 weeks and called the 808 number and I was told my

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Mar 2015, 12:53
Official
Hello madjack,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.Please note that this invoice will be written off and the account has also been migrated to prepaid.

Thank you
Wenzile Masina
REQ:***