A pathetic service provider-poor customer service

My contract with MTN ended last month for my smartphone. I called into your call centre and confirmed that my contract must end and will not be renewed. For some reason, an amount of approx. R250 is being deducted from my account.... No permission whatsoever was given for any deductions to go off my account except for the phone instalment. I called your call centre and another agent was supposed to call me back, but to no avail. What a surprise!!!!!<br> <br> Could someone assist me as I am really upset that MTN thinks that they have the right to deduct additional monies out of peoples accounts with no permissions required. This is absolutely pathetic and I want a detailed report as to why this was allowed to happen and also what is happening with my account!!!<br> <br> Really Upset Customer Natasha<br> <br> I have sent through at leat 2 emails after this initial one as well as numerous calls to their pathetic call centre and to no avail..... <br>