MN
Marco N

1 reviews | Active since Mar 2011

17 Mar 2015, 11:42

a Now my data is cutted

never before I cross for this frustration in connection with the ineptitude of MTN <br> now not only the 500 Mb are not include in my contract MTN cut my data is in the contract, and send to me messages for I buy more data. <br> my line is a business contract never was a top up in the line *** and now is a limit in the data of the contract where I don't know how much was expend of the MB what is going on in this company<br> worst and worst and only make the clients lose our calm <br> <br> I demand an intimidate refund for the data you charge to my account since the 1 Dec <br> I demand the 500Mb of data extra in my account <br> <br> abuse of the clients is not a good ways to people promote your company to friends and colleagues<br> only you promote people explain how a disaster is your organization with employees don't have a clue what to do<br> <br> don't escalate and try to win time give to me a solution<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Mar 2015, 11:15
Official
Hello Marco0304,

Thank you for your post.

Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***

Best regards,