A Nightmare!!!1
<p>The poorest customer service I have ever expericed from MTN insurance , after collecting my handset for repairs on the 18th of July, there was no correspondence from them for two weeks, their insurance line keeps you on hold till it eventually drops. It wasonly after I have contacted them on twitter that I got anemail correspondence of the claim aproval and the ecxess to be paid. I paid the required excess amount on August the 3rd,and to date I haven't heard anything from them, despite the numerous emails that I have sent. They also not responding to my messages on twitter.</p> <p>This is so frustrating!!!!</p>
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MTN South Africa's replyOfficial
31 Aug 2016, 22:22Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
MTN South Africa's reply31 Aug 2016, 22:22
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,