NB
Namagara B

1 reviews | Active since Apr 2016

21 Apr 2016, 11:41

a new contract that wont be repaired under warrant

I upgraded my contract in October which is 6months ago to a s6 edge phone, after two months i had a camera defect; MNT REFUSE TO GIVE ME A NEW PHONE because of a small tiny mark.<br> Now after 6months the phone wont charge and eventually wont switch on, back to repair. After assessment they say that THEY CANNOT REPAIR MY PHONE UNDER WARRANTY because of A DOT CRACK i made on the screen ...just note please that i did scratch my screen a while ago and the phone was working perfect but since i have the phone i had noticed that battery doesnt last, i thought is because i use it a lot, but it kept on being weaker and weaker, but you know when it is a new phone you dont straight conclude that it is a defect until it just wouldnt go back on after it went flat.....<br> MTN SUGGEST THAT BECAUSE MY SCREEN IS CRACKED A LITTLE, THAT IS THE REASON WHY THE PHONE WONT CHARGE....IS THAT POSSIBLE????REALLYOH BUT THAT IS NOT IT IM CHARGED R3140 FOR THE REPAIR.....AND YET THAT IS STILL NOT ALL....THEY DONT HAVE SPARES IN STOCK!!!!! FOR ALMOST 3 WEEKS IM WITHOUT A PHONE BECAUSE THEY DO NOT HAVE SPARES AND I CANT GET MY PHONE BACK UNLESS I PAID THEM R350....I MEAN I MUST PAY R350 BECAUSE THEY DONT HAVE SPARE

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NB
Namagara B's update05 May 2016, 06:19
Reviewer Update
oh my God, i guess you really dont get it do you? I have called 5 million times and i do not agree with what they say, how can you charge me r3140 on an handset that i have had only for 6months, are you for real, what happened with my warranty, coz i had a dot crack on my screen which i lived with for weeks, it in-tells that it is the reason the phone battery went flat and doesn't charge which is clearly a phone default and not me having damaged the phone i SHOULD NOT BE CHARGE FOR THAT DAMAGE you must really think we are stupid, i pay r650 for that phone, are you for real every single month, and all i have had so far are issues. how can you explain that battery goes off and phone wont charge or switch on again and you want to make me believe that it is due to my small scratch on my screen, dont you think that if it was the screen i would have gone to Samsung for the free screen repair.... i am extremely disappointed on MTN services, or all about money and not about giving us the best service. you always look for opportunity to get money out of us BUT THIS TIME I SAY NO!!! please world if you looking to have a contract forget MTN