A NETWORK WHICH IS A WASTE OF TIME & MONEY

I have received pathetic service from MTN. I had to change my billing method from EFT to cash as I have been charged different amounts every month, which I was told by the person I deal with at the branch, are merely bank charges. I have never heard of inconsistent bank charges some months and standard contract charge during other months. I made an EFT payment as instructed by the person who does my contracts at the branch, to ABSA, Account Number: *** and used my cellphone number as reference. My last payment was made on 26 May 2020 before 9am. Today, 9 June 2020, I wake up to a cellphone with no network and when I try to make calls, I get a voice prompt telling me my services are suspended. I had to phone the lady at the branch who was of no use. I had to phone MTN at least 5 times before I managed to get through to a service champion. That option is deeply hidden under other options on the voice prompt. Again, pathetic, you can only access a service champion on option 3. The other options don't allow for this and take you back to the main menus where you become confused. My contract is from the 12th - 12th. Why am I being ****** of something I have paid for? I sent you guys a screenshot of proof of payment and a PDF proof of payment which I received from my bank and had to pay R15.00 for because of your bankers incompetence!!!!!!! I am being told by the consultant at the branch that your services are down and it will take however long before you resolve my issue. I don't have time for your pathetic service as I am an essential healthcare worker who travels. I must now travel without a cellphone because of you! SORT YOUR *********** STAFF AND YOUR PATHETIC SERVICE OUT!!!!