A negative experience- MTN Insurance

I am very disappointed with MTN insurance. This company is not customer oriented at all. I 1st made contact with MTN end of November 2019 to claim insurance, they sent me the forms in which I returned the form on 02/12/2019.

I have not been receiving any feedback unless if I follow-up. 1. They claimed my IMEA number on the form was incorrect (I was not notified until I phoned) 2. I had to again follow-up a couple of times to find out if the claim was approved or not. 3.After numerous calls, I received an email that the request has been approved (17/12/2019). I paid the excess amount immediately. 4.on the same day 17/12/2019 Lesego confirmed via email that the device has been booked for repairs and the turn around time is 7-10 business days. Irrespective of holidays, they have not met their turn-around time. 5. When I want to escalate the matter to a manager the line cuts, and they don't call me or send an email still.

Agents I remember dealing with: Marcia Mary Sanele Lesego Sandile Tshepo (as per Tshepo the repair center does not answer the phone) Hazel (as per Hazel the repair center does not answer the phone)

MTN is the worst company I had to deal with in my entire life, if I don't call make an effort to keep me updated and their claim process is dragging.

I had a negative experience with them and to date 06/01/2020 I have not received my phone back, talk about inconvenience! I hope I will eventually get the phone back, but I am cancelling the insurance for sure.

Regards Itumeleng