PR
Pieter R
1 reviews | Active since Apr 2015
23 Jun 2015, 10:13
a Month without any service !!
I'm so frustrated with the service im receiving at mtn. This is my third complaint and they have not responded to one of them. I took my second iphone 6 with a loose screen to be swapped more than a month ago. They still haven't replaced it. They have the worst service ever. They still expect their full monthly service fee, but they don't do their part. I will most certainly move my contract to another service provider as soon as i can. Please don't put yourself through this troubles.
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MTN South Africa's replyOfficial
29 Jun 2015, 08:15Hello Pieterroberson,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly visit the store where the handset was handed in for repairs as they need to replace it.
Please also bear with us, the service is a little bit slow because of the strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly visit the store where the handset was handed in for repairs as they need to replace it.
Please also bear with us, the service is a little bit slow because of the strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply29 Jun 2015, 08:15
Official
Hello Pieterroberson,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly visit the store where the handset was handed in for repairs as they need to replace it.
Please also bear with us, the service is a little bit slow because of the strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly visit the store where the handset was handed in for repairs as they need to replace it.
Please also bear with us, the service is a little bit slow because of the strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***