1 reviews | Active since Apr 2012
A MONTH OF NO SERVICE
<p>i took out a new contract line on the 4 of July since then the number given 060 ********** to me was registered to someone else , then number changed to ********** 300 i have not been able to use the number due to alegied network issues, and was advised by N Phora from the Mall of South branch that i would ot be charged pro rata , would like to know when will this matter be resolved.</p> <p>Secondly i also requested information to inquire when are the dates of my upgrades / date of eligablity will i be able to cancel my contracts and how much would i need to pay for each of the 5 lines with a detailed break down.</p> <p> </p> <p> </p>
thank you .
thank you .
Hi Alice
please also note that i have another issue , i was advised i was in arrears with my account and that is a mistake.
It cant be I paid in 1600 last month 20th only to find my instalment was about R1350.00 and a refund of 258.02 was refund back to me , call ref ***ref ********** 588***
should be on file to state that I need a letter of apology and ITC confirmation that I am not in arrers and am not listed as a slow payer as i paid the account in advance and only requested what was due to me , rather than have the amount as a credit note on my account . as I prepaid the account and just requested the credit amount to be refunded . Would like this matter resolved urgently please and also get confirmation from ITC saying that i am not a slow or bad payer.
Regards
M
Hi Alice
please also note that i have another issue , i was advised i was in arrears with my account and that is a mistake.
It cant be I paid in 1600 last month 20th only to find my instalment was about R1350.00 and a refund of 258.02 was refund back to me , call ref ***ref ********** 588***
should be on file to state that I need a letter of apology and ITC confirmation that I am not in arrers and am not listed as a slow payer as i paid the account in advance and only requested what was due to me , rather than have the amount as a credit note on my account . as I prepaid the account and just requested the credit amount to be refunded . Would like this matter resolved urgently please and also get confirmation from ITC saying that i am not a slow or bad payer.
Regards
M