LC
Leandri C

1 reviews | Active since May 2015

28 Jun 2015, 08:34

A month later and still NO ACTION!

On 26 May I posted - as a last resort- on this site about the exceptionally poor service of MTN. Whats horrifying is that they posted a reply but again NO ACTION!<br> <br> I seem to be collecting reference numbers at this point but dont be fooled a reference number does not mean that action will follow!!:<br> <br> Call centre ***<br> Hellopeter ***<br> <br> Nice words that its not their intention to dissatisfy their clients count for nothing if they do nothing about the problem other than window dressing it on the site where they lead the public to believe that something is being done about the problem and a month later ANOTHER debit order goes off my account which proves it has received zero attention.<br> <br> I am amazed at the level of service, customers have to tolerate - its disgusting to say the very least.

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Jul 2015, 17:18
Official
Hello LeandriC!,

We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.

We have now perused your account and see that your line has been migrated over to prepaid.

Once again we do apologize for the breakdown in service.

Regards
Tim
MTN Complaints Management Team: REQ:***