AT
Atholl T
1 reviews | Active since Jul 2011
28 Oct 2015, 07:39
A month later and my complaint is still open
MTN have over-charged me for the last four months. My May-Aug bill is 240% more than my Jan-Apr bill but my Sept bill is back to normal. I phoned today to cancel my contact and they tell me it was upgraded yesterday and there needs to be a ***** investigation before it can be cancelled.<br> <br> I escalated this a month ago to Jafta Mabula (Manager: Consumer Post Paid Call Centre) the problem is still not resolved.<br> <br> MTN don't bother with a pathetic response to say you are investigating the problem - please sort the problem out you already have all the details.<br> <br> <br>
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MTN South Africa's replyOfficial
29 Oct 2015, 13:50Hello athollt,
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.
The matter has been escalated for urgent investigation and assistance. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.
The matter has been escalated for urgent investigation and assistance. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply29 Oct 2015, 13:50
Official
Hello athollt,
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.
The matter has been escalated for urgent investigation and assistance. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.
The matter has been escalated for urgent investigation and assistance. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***