FS
Faiza S
1 reviews | Active since Apr 2015
09 Apr 2015, 16:27
A month and still no feedback!!
My line has been reconnected and i was asked to pay the outstanding balance to have it reconnected. after 8 attempts of trying to get through to their legal department i went into Tokai store, i was told by Waseem the line would be reconnected within 3 working days maximum, he emailed the legal team and since the 16th March 2015 i haven't had one single attempt for feedback regarding this what so ever. I went into store again, and the line was still not reconnected i was then told they would escalate it and guess what? still nothing!!!! <br> Thank you Mtn for horrible customer service and no feedback what so ever.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
24 Apr 2015, 11:03Hello faiza280,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Charles.
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Charles.
REQ:***
MTN South Africa's reply24 Apr 2015, 11:03
Official
Hello faiza280,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Charles.
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Charles.
REQ:***