A month after insurance claim was quoted and was.

After my previous complaint of no feedback after submitting my insurance claim and being cut off at the call centre once again there is no response from MTN it took one month and a hello peter complaint before my insurance claim was processed now it has been a month since and I still haven't received my phone back. I was quote 3 weeks ago for my claim paid it that same day. 2 weeks later I was requested to provide proof of payment which I did and still NO DELIVERY and NO RESPONSE after my proof of payment... I request urgent feedback. I had to take out an additional contract due to being without a device for 2 months and no borrow phone was even offered or mentioned!!! Very dissapointed!