A loss for words.

If you feel like struggling for the day, deal with MTN. They can help without effort.

I upgraded my contract on 30/12/2025 via MTN Rewards. I have SMS's to prove the whole interaction. The package was to be delivered on 05/01/2026 to DSV, but I followed up to hear that the package was sent back on Friday, 02/01/2026, due to a mail stating it was *****ulent.

200 phone calls later to MTN Rewards, where no one can assist me regarding My package, each with a different story:

1. No parcel was sent because MTN has no stock (so what parcel did DSV return, and how can you sell a product you don't have in stock?) 2. The parcel is at DSV and out for delivery. How can a parcel that has been returned be out for delivery? 3. No such mail was sent out from their side.

And the excuses go on.

After phone call 199, I decided to cancel my contract and upgrade, leaving me with another dilemma. I am unable to go to any other service provider as my cancellation does not reflect at MTN, and no sim swop can be done.

Reason for throwing my toys, this upgrade is due to the fact that my daughter's cell phone was ****** and all her correspondence with her varsity is going through on WhatsApp ( a number we don't have ), and no one is willing to assist me.

Day three of my uphill battle, and another 10 calls, and my phone is still out for delivery, what phone, what courier company ?? but I do know who is the culprit is MTN.

DISGRACE !!