A kick in the teeth and a **** in the face from MTN

<p>I submitted a damaged mobile phone insurance claim at the MTN Northlands shop on 26/08. Two weeks later when i enquired at the MTN Morningside Service Centre i found out that the claim was not processed. It was only when i wrote to MTNcustomercare that i was told that the phone will be collected. After the damaged phone was finally collected from me i discovered that the loan smarthone i was given was faulty. i was sent another faulty phone the following week and was told by a lady Smartphone Plus that i will have to wait indefinitely for a working phone. The claim was ultimately approved and i was asked to pay an excess of R150 despite the fact that i pay for an "excessbuster" every month. A week passed without anything from MTNInsurance. I called them to find out what was happening and the selfservice failed me repeatedly. You are asked to press 0 totalk to a consultant when you do so you are told Sorry you have entered an invalid number. I then decided to go to the MTN Northlands and the hope I will get answers. No sir No answers. Only abuse and disdain. A lady called Lerato took umbrage at me asking her why she is asking me for a proof of payment after she has told me that the phone with the repair centre. Surely insurance can only progress the matter to the repair centre if the excess was not approved. She got all haughty and went on a hissy fit. Telling me that she does not appreciate my tone and that i must go back to the queue and take a seat before the matter got out of hand. I asked for the manager. Manager not there she told me. Assistant manager ? Surprise surprise she is the assistant manager. She is in charge and there's nothing I can do about it. She constanstly refers to me as papa despite my objection. This is a pecu**** form of disrespect reserved for black men. Yo will never be called Sir and your objection is a cue for the defender to double down on the offence. You have no right to state how you want to be addressed. I HAVE FOUND MTN'S SERVICE CONSISTENTLY AND STUBBORNLY POOR AND I AM VOTING WITH MY FEET; I WILL NOT RENEW MY CONTRACT WITH THEM. POOR POOR POOR. AND THAT LERATO THERE IS NO LOVE LOST BETWEEN HER AND COMMOM DECENCY. GOD BLESS HER</p>