SM
Sumendrie M

1 reviews | Active since Mar 2015

24 May 2019, 10:43

A job well done to MTN champion, Delene from Chatsworth Centre Branch

Hi, I recently had a problem with my Android phone. I was unable to download any files from the internet or sites. I went into the Chatworth Centre, Durban branch for assistance. Delene tried her best to help me for over an hour and I must admire her determination and positive attitude, she really did not want to give up. Eventually she could not solve the problem and advised that she was going to log a ticket with their technicians. During the entire time of waiting she kept contacting me to find out if there has been any progress. I am happy and pleased to say that my phone now works. I want to thank Delene for going the extra mile and the effort she has put in assisting me, I wish there was more people like her working in the mobile networks stores. Thank you Delene and I hope you continue growing and become successful. Regards Miss Moodley

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Replies (1)
MTN South Africa
MTN South Africa's reply27 May 2019, 08:25
Official
Good day Sumendrie,

Thank you for your post.
 
At MTN we rely on feedback from our customers in order to improve on our services. We value and appreciate all comments as they play an important role in providing our loyal customers, like you, with the quality of services they deserve. Your email has been forwarded to our Management Team to inform them of the excellent service rendered to you.  

We would therefore like to thank you for taking the time to send us this fantastic positive feedback!  We take great pleasure in knowing that you enjoyed your MTN experience. 

Warm Regards,
Zanele Mazibuko
Complaints Management Team