TF
Tamsin F

1 reviews | Active since Apr 2010

15 Oct 2018, 12:32

A huge thank you!

I have to give credit where credit is due. I had my SIM card deactivated, it was completely my fault too. I resigned myself to the fact that I would probably not get it reactivated again as so many people I spoke to at MTN said it was not possible. However I am very grateful to Ntsako at Digital Support for replying and following up for me and the help I received from some of the staff at the Prepaid Department in finally getting it reconnected. I am incredibly thankful that I was able to retrieve my number again and to those staff at MTN who went that extra mile to reactivate it for me and shared information so that it does not happen again - Gaongalelwe, Buhle and Sebongile, a heartfelt thank you!

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Oct 2018, 12:58
Official

Good day Tasmin,

Thank you for your post

At MTN we rely on feedback from our customers in order to improve on our service. We value and appreciate all comments as they play an important role in providing our loyal customers, like you, with the quality service they deserve. Your compliment has been forwarded to Ntsako and the Management Team to informing them of the excellent service rendered to you.

Thanks again for your patronage and continued support.

Warm Regards

Mazwi Zuma

Complaints Analyst