A GATEWAY TO ***** AT MTN WITHOUT ANY ASSISTANCE

kindly note that i have had the worst experience with MTN , on the 13th july 2018 someone had **********ly upgraded my account , i was advised by the call centre to get an affidavit from the police station with a certified copy of my ID and open up a case at a nearest MTN branch that been gateway . To date nobody has called me , im the one calling on numerous occasions only to be told its under investigation, now they have suspended the account which is overdue by R800 due to me promptly acting and making the debit order into cash order, and now im receiving legal notice sms's AND THE ACCOUNT HAS BEEN SUSPENDED and i cannot take out another contract until this is resolved , why should I the customer be punished for MTN not been popi compliant and putting up measures so that my information is not leaked out to **********.