NM
NTSHIDISENG M
1 reviews | Active since Jun 2013
14 Mar 2016, 22:35
A FORCED,******** UPGRADE WITHOUT MY CONSENT
On Monday 14 March 2016 i received messages on my cellphone stating that i have been upgraded to a new handset and data was loaded on my phone and free smses. No one called me to make such an arrangement and i have never visited any MTN store as i have no interest in doing any more business with them.MTN has been failing me as a service provider and now they are *****ing from me. I never want anymore contract with MTN as the current one i have is due to expire next month,now MTN is robbing me daylight,live!!!! I am ready to spread the word on this ridiculous act of ********ity from MTN.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Mar 2016, 14:30Hello Mambokadzi,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the upgrade has been reversed and the number has been migrated to the previous package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the upgrade has been reversed and the number has been migrated to the previous package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply23 Mar 2016, 14:30
Official
Hello Mambokadzi,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the upgrade has been reversed and the number has been migrated to the previous package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the upgrade has been reversed and the number has been migrated to the previous package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***