A disgrace to customer service.
<p>For the second time in a month mtn has ripped me off with their pathetic service. I bought night express data and received a confirmation sms but never got the data. So double score for mtn as they now have my money and I am forced to use their very expensive anytime data. The first time it took almost 2 weeks for them to rectify this. Dealing with customer care is a joke - its even worse than telkom so that says it all. For such a huge and profitable company I am amazed that they can get away with this. Complaints about this seems to fall on deaf ears. Surely for them to get a licence to operate they have to deliver an acceptable level of service including the way they handle issues like I am having. I am not alone in this, just check other complaints on hellopeter and forums like mybroadband. </p>
No I do not find your response in order. This is a recurring problem so fix it. Last time it took almost 2 weeks and this time we are already almost at six days. But hey you have my money and I have nothing so I guess you are fine. Pathetic service.
No I do not find your response in order. This is a recurring problem so fix it. Last time it took almost 2 weeks and this time we are already almost at six days. But hey you have my money and I have nothing so I guess you are fine. Pathetic service.