A decent brand run by attitude at the forefront.

I went to the branch in Clearwater Mall, next to the Huawei store, and found a line which I patiently waited while both people working there were issuing new contracts it seems and this took approximately 30 minutes. With that being said, I finally get a chance to get someone to assist but when I walk over and explain that id like to make a payment for my account ,the lady (Rudzani Munonuka) told me that the speed point was not working and then I asked what do we do now and she then said there's nothing they can do I can go to the other store and then I asked for other alternatives and asked if I can make a payment on the MTN app which she said yes, so I asked for the wifi password to connect and access the app and she then told me I can use the malls wifi. so I went on trying to connect to that and went on to the MTN APP to add my card and then she asked if I'm okay and I told her I'm busy with it still ,this happened twice ,then eventually she went to the back and came back with her bank card and told me she is leaving ,going to Pick and pay as she hasn't had lunch. I asked if That is my problem to which she said no but she has to get something for her child and I then asked for the number for her branch manager as I wanted to lay a complaint to which she handed me her branch supervisor but I asked for their regional manager and she said she doesn't know it and that the number should suffice.I then proceeded to remind her that she is still at work and she cannot leave me like the which she reiterated that she has to go to pick and pay and indeed she left me hanging on my own to figure myself out. After having tried to walk I then found the other MTN store closed and still my issue has not been resolved after spending 30min waiting. The store is constantly disappointing when it comes to service because even a simple thing they fail to even execute and A simple " sorry sir, are you here to make a payment? if so please be advised that our speed point is not working and we will not be able to help you currently" would have made a huge difference because then I was going to be able to go get to a branch where they can help but the attitude and terrible service is what makes dealing with MTN so terrible