TN
Themba N

1 reviews | Active since Apr 2018

21 Dec 2018, 08:17

A day light *******!

MTN is the provider that will deduct more money than the one agreed on contract without the customers consent, I have queried the same issue and was still not resolved, I have been charged more than R700 for the last two months and I was told that it's because I have exceeded my credit limit, they have charged me for using data on my other phone where as I have subscribed for 20 gigs and I don't finish that data, the real question is why am I charged for exceeding my data usage whereas I don't even finish the data, I have two contracts one for 20gigs of data and one for my phone, I pay 199 for the data and 269 for the phone, so as up u can see apparently MTN has made ways to make more money with my bank account and deduct R718 on my account, for what? MTN is pushing serious ***** on my bank account.

0
Replies (2)
TN
Themba N's update21 Dec 2018, 08:20
Reviewer Update
I am seriously taking this matter to the ombuds
MTN South Africa
MTN South Africa's reply24 Dec 2018, 20:51
Official

Good Day Themba N,

Thank you for your post.

Kindly note that we are investivating this matter and feedback will be provided to you as soon as our investigations have been concluded.

Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng Net****angani
MTN Complaints Management Team

Best regards,