IF
Ian F
1 reviews | Active since Jan 2017
01 Apr 2018, 19:54
A cry for HELP!!!!!!
I have posted 2 reviews regarding accounts from MTN for R6,000 & R20,000 I am still awaiting a satisfactory response, not one consultant takes ownership and responds. Although I dispute the accounts for various reasons I paid the first account and recently awaiting MTN to respond I requested that the latest account I could pay off over 4 months to my surprise today the whole R19,631.38 was deducted from my account leaving me with no ability to pay any other accounts ie mortgage, car, insurance, etc. I once again say that I dispute the account and until this has been resolved I would not of thought you would of deducted this money especially as I had requested that it be "paid off". Please MTN assign someone to this who is a decision maker and can help resolve the matter, not a consultant who just gives you a reference and says you will hear within 72 hours the outcome which never happens also please tell me why you just deducted the full amount without informing me of whether you would allow me to pay the amount off. If this matter cannot be resolved maybe I will be coming to live at MTN's offices as you have all my money. HELP!!!!!!
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MTN South Africa's replyOfficial
04 Apr 2018, 11:09Thank you for post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online confirming the account details for the complaint.
As per the online discussion you have informed me after the billing for data on the February invoice you have visited the MTN store Mall of the South to request for the usage limit to be set up on the account. The agent informed you that the usage limit is set up to R0.00 and will not be billed further for any data usage.
The current package you on at the moment MTN Anytime 350 is legacy package and the usage limit cannot be set up on this accounts.
Discussion with my manger he approved to assist you with a credit for the data usage on the March invoice due to inconvenienced caused by the store.
The credit will be approved for the data charges and this will be refunded back to you once the credit reflect.
Please visit any MTN stores to assist you with the upgrade to the new package where the usage limit can be set up and changed by yourself on the device. Please ask the agent at the store to set this up for you as well.
The short code to set this up once your upgrade is activated is *141*5# option 3.
Kind Regards,
Alice van der Merwe
***
Complaints Analyst
***
Best regards,
MTN South Africa's reply04 Apr 2018, 11:09
Official
Thank you for post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online confirming the account details for the complaint.
As per the online discussion you have informed me after the billing for data on the February invoice you have visited the MTN store Mall of the South to request for the usage limit to be set up on the account. The agent informed you that the usage limit is set up to R0.00 and will not be billed further for any data usage.
The current package you on at the moment MTN Anytime 350 is legacy package and the usage limit cannot be set up on this accounts.
Discussion with my manger he approved to assist you with a credit for the data usage on the March invoice due to inconvenienced caused by the store.
The credit will be approved for the data charges and this will be refunded back to you once the credit reflect.
Please visit any MTN stores to assist you with the upgrade to the new package where the usage limit can be set up and changed by yourself on the device. Please ask the agent at the store to set this up for you as well.
The short code to set this up once your upgrade is activated is *141*5# option 3.
Kind Regards,
Alice van der Merwe
***
Complaints Analyst
***
Best regards,