a consultant hanged up the phone

on Wednesday 21st of October 2015 I phoned MTN 808, after consultant picked up the phone, as she was busy at the background chatting to someone, after a few seconds she greeted, I explained to her that, I recently upgraded on the 1st of August 2015, I took a Sony Xperia Aqua M4 for R249, when I got my phone at Maponya mall, I asked them nicely to set my limit as per contract which is 50 minutes, 100mb data and 150 sms's, they gave me a reference number to and they told me it's done, my statement for September was R635, in August the upgrade fee was deducted, I asked her when am I gona start paying R249, she said \eish ah eish"please hold\"""