1 reviews | Active since Oct 2016
A CLAIM TAKING TOO LONG BE RECEIVED
<p>I LOST MY PHONE MONDAY ON THE 10 OF OCTOBER AND I UPLOADED A CLAIM ONLINE ON MTN HOME PAGE THE NEXT DAY ON WEDNESDAY WHEN I CALL THEIR NUMBER AND SELECT THE OPTIONS THEY SAY THEY HAVENT RECEIVED MY CLAIM I MUST FAX IT AND I FAXED IT THURSDAY WHEN I CALL STILL THEY SAY MY CLAIM IS NOT SUBMITTED ITS BEEN ON WEDNESDAY I ALSO EMAILED MY CLAIM FORM AND RECEIVED AN E MAIL WITH THE REF NUMBER BUT WHEN I CALL THEY STILL SAY THEY HAVENT RECEIVED MY CLAIM </p>
Good afternoon Musawenkosi
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Musawenkosi
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***