A CHAIN IS AS STRONG AS IT'S WEAKEST LIN****!!!

MTN you do not deserve any stars, the worst organization that I have dealt with. I've logged a query with MTN on the 25 of July 2018, up until today I have had no joy. After writing a review on them, on this platform 14.08.18, a " manager " Alice Van der Merwe contacted me 6 days later, 21.08.18. I've explained to her that my services / line had been suspended not due to non payment but because I have used an incorrect reference number when I made the payments. She reassured me that she would sort out the matter as long as I can provide proof of payment, which I did the same day. All documentation was sent to Allice 21.08.18, however, I have heard nothing from her to this day. I have sent emails to the email address she provided ********** she's never bothered to respond to my emails, not even to confirm receipt of the proof of payments that she requested from me. This lady have made commitments that she did not fulfill and this makes matters worst, because it's one thing to loose faith in an organization because of a consultants fails, but for a manager to do the same, make it ten times worst. It is expected of a manager to be able to control the damage that was done, not to make it worst. This query is just over 3 months old and I am extremely frustrated, it feels like my hands are tide, where do you go from here, who do you speak to, if managers in an organization do not follow through on their commitments. I have emailed my proof of payment to just about every consultant that I have spoken to, I even visited the MTN store in Fourways Mall, but to no avail. Now Guess what????? MTN went and handed my account over to some Legal Company. If anyone who reads this review, have any advise as to how I can go about this, or if anyone knows if there is an Ombudsman appointed to deal with this kind of matters, please can you let me know. I have never dealt with such incompetence in my entire life. From a management level, right down to consultant level. I made a call to MTN today and have spoken to Ronel, who advised me that the proof of payment was sent to their legal department on the 1.08.18. can you believe it 01.08.18 and yet the query has not been resolved. This is appalling. Clearly MTN has no values. To Allice Van Der Merwe " the manager " how can anyone expect better from a consultant, when the manager is not walking the talk. Allice!! if you haven't noticed, your customers are actually real people. Wake Up, this is not Wonderland.