1 reviews | Active since Aug 2010
A bunch of lies as per normal
On 23 June 2015 at 9:57 am I called and spoke to a lady by the name of Thembi to query an amount reflecting on my account to the value of R1500 which I could use to purchase data bundles. I asked Thembi why this amount had been allocated to my account and she confirmed that it was free from MTN now I see I have been billed R399 <br> Firstly I would just like to request MTN to send me proof of where I gave MTN permission to load this \benefit"onto my account?????? I did not opt for any such benefit and upon querying it was told it was a FREE benefit.<br> <br> I'm stopping my debit order at the bank until this gets resolved and will pay you only R670 which is my monthly package fee agreement. NOTHING MORE!!!!! """
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the relevant team for urgent attention and to give feedback.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the relevant team for urgent attention and to give feedback.
Regards
Mary
REQ:***
