mB
maria B

1 reviews | Active since Aug 2010

17 Jul 2015, 10:35

A bunch of lies as per normal

On 23 June 2015 at 9:57 am I called and spoke to a lady by the name of Thembi to query an amount reflecting on my account to the value of R1500 which I could use to purchase data bundles. I asked Thembi why this amount had been allocated to my account and she confirmed that it was free from MTN now I see I have been billed R399 <br> Firstly I would just like to request MTN to send me proof of where I gave MTN permission to load this \benefit"onto my account?????? I did not opt for any such benefit and upon querying it was told it was a FREE benefit.<br> <br> I'm stopping my debit order at the bank until this gets resolved and will pay you only R670 which is my monthly package fee agreement. NOTHING MORE!!!!! """

0
Replies (1)
MTN South Africa
MTN South Africa's reply21 Jul 2015, 11:19
Official
Hello Maria24,

Thank you for taking the time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.

The matter has been escalated to the relevant team for urgent attention and to give feedback.

Regards
Mary
REQ:***