A Black Friday Lie
My wife and I went to the Jabulani mall MTN last year November during the black Friday, MTN had a special where you get 50GIGs of data for R299 a month but since i took the special i have never received that 50Gigs since and instead have only been receiving 20 Gigs split into 10 day and 10 night, i wonder how many people that took that very same special offer are also getting hoodwinked like myself and my wife. I called MTN after 2 months because i realized that my data was running out too quickly and when i spoke to the consultant she confirmed my suspicion and told me to go back to the shop of which i have gone back about 6 times and am still not receiving my contractually agreed 50Gigs. When i wanted to cancel due to the contractual breach from MTN i was told that i would have to pay a cancellation fee even though i have held my side of the contract and it was MTN who has de*****ed myself and my wife. If we had missed payments or paid less then the R299 i would be getting calls from MTN attorneys or even blacklisted by now but since we are being de*****ed nothing has been done. I am highly disappointed and disgusted with MTN and their services.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a copy of contract has been requested to then correct as per what contract entails. a Migration will be done to correct and advise on the monthly bill.
A call back will be done to advise.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a copy of contract has been requested to then correct as per what contract entails. a Migration will be done to correct and advise on the monthly bill.
A call back will be done to advise.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
