A bit disappointed

I have been unable to pay my MTN contract for 2 months as I was in a very unstable financial position. I called MTN customer care once and thought I have done a payment, but it seems it did not go through. MTN suspended my account.

Today I called the customer care and spoke to a consultant. I think her name was Helen. She advised me that she can't help me and that I need to speak to legal.

I am upset as no one informed me that I am being handed over. I don't remember seeing an email from them either. Possibly missed it, I don't know.

But the reason I contacted MTN today was to advise that I will be paying the amount outstanding today and how it would take to lift my suspension.

I have been a long loyal customer to MTN and this is the 1st time something like this has happened. So this is how you treat your customers.

What will happen now. If someone can please respond to my review, I would appreciate to know what the next step will be.