SD
Sindisiwe D
1 reviews | Active since Jul 2011
19 Feb 2016, 16:30
A Bill of R11k and no sim card
I have been trying to get new sim card issued with MTN since 1 Dec 2015 on my number ***. This has been such a nightmare that I ended up giving up. MTN Randburg could not help as they said the account is locked and they don't have any access to it and they cant find the number on the system.<br> To my surprise I have just received a bill or R11,000 for Jan 2016 on a data package of 5GB contact? How is this possible and no one is able to assist?<br> <br> Can we please get service from MTN!
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MTN South Africa's replyOfficial
21 Feb 2016, 22:35Hello SindiDimba,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The SIM swap was successfully processed on 2015-12-06 as per request: ***. An email to confirm if the user is in possession of the SIM Card was sent to your company administrator on 19 January 2016 07:04 when the line triggered on the ***** High Value alerts for data Usage. We did get the response that all is in order.
We have logged a billing query to validate the charges on the invoice dated 2016-02-01, reference number: ***.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The SIM swap was successfully processed on 2015-12-06 as per request: ***. An email to confirm if the user is in possession of the SIM Card was sent to your company administrator on 19 January 2016 07:04 when the line triggered on the ***** High Value alerts for data Usage. We did get the response that all is in order.
We have logged a billing query to validate the charges on the invoice dated 2016-02-01, reference number: ***.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply21 Feb 2016, 22:35
Official
Hello SindiDimba,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The SIM swap was successfully processed on 2015-12-06 as per request: ***. An email to confirm if the user is in possession of the SIM Card was sent to your company administrator on 19 January 2016 07:04 when the line triggered on the ***** High Value alerts for data Usage. We did get the response that all is in order.
We have logged a billing query to validate the charges on the invoice dated 2016-02-01, reference number: ***.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The SIM swap was successfully processed on 2015-12-06 as per request: ***. An email to confirm if the user is in possession of the SIM Card was sent to your company administrator on 19 January 2016 07:04 when the line triggered on the ***** High Value alerts for data Usage. We did get the response that all is in order.
We have logged a billing query to validate the charges on the invoice dated 2016-02-01, reference number: ***.
Kind Regards
Siphumezo
REQ:***