A BATTLE TO GET MY CONTRACT CANCELLED

I phoned in on the 03/02/2016 to cancell my contract that expired on 20/01/2016. The consultant advised me that I will lose all data, airtime etc as i wanted to be switched over to Prepaied. I was then advised that i have up until the 10/02/2016 to cancel. <br> I called back on the 09/02/2016 to cancel and was told by a consultant that she has sent an email to the cancellation department and I will receive an sms, cancellations take up to 5 working days.<br> I called back on the 10/02/2016 to confirm cancellation and I was told that an escalation will be sent off once again and was given a reference number.<br> On the 12/02/2016 I was advised by Pillisa Letsala that a cancellation takes up to 7 working days and that I should call back on 17/02/2016 as my contract should be cancelled.<br> Its 17/02/2016 and still my contract is not cancelled, numerous escalations has been sent to the department that \cancel contracts\" but still nothing. Akhona Gillman who i spoke to adv it takes up to 24-48 hrs for an escalation to be worked. I informed i wanted this contract to cancelled before 20/02/2016 as I do not want another Debit order to go off ! <br> <br> Im so frustrated as Im getting no assistance!"